Assistance for wheelchair users at Spanish Airports

Linda
Thank you it was a great help.


Hi Robert,

A new set of EU regulations which cover the amount of assistance Spanish Airports are expected to give passengers with mobility problems are about to come into force. You can find out more by clicking on the link.

Linda


Gary what help is there for wheelchair users to get on and off the plane at Alicante airport

Robert

Taking a disabled scooter ro Spain

Hi Gary, I want to take my disabled scooter to Spain,I can't find any information regarding this matter.My scooter weight with battery is about 94lb.Will Ryanair take my scooter?I usually take my wheelchair that means someone must push me.I would love to be independent,please help.
M H Hallam


Hi Maureen,

If you follow this link it takes you to the Ryanair page which will hopefully answer your questions http://www.ryanair.com/site/EN/faqs.php?sect=spn&quest=ownwheelchair


Linda

Spanish shuttle buses for travellers with special needs

Hi Linda,

Are you going to be travelling via a tour operator's shuttle bus or a normal Spanish one? If it is a tour operator then they normally operate coaches which are very high to step up to as you say. Depending on where you are going, the normal Spanish buses are similar to those in the UK and many can lower their step, but I should warn you that some of the long distance ones are coaches.

If you are travelling with a tour operator then it is worth alerting them of your difficulty so that their tour representative can organise something at the Alicante end.

Linda


Hi, I wondered if you could tell me if the shuttle buses have a low floor as I am disabled and have great difficulty getting on an ordinary coach as the steps are so high, thanks.

Linda

Wheelchair hire on the Costa del Sol

Dear Gary,

I have just sat and read many of the blogs on your site and have found them
very useful and informative as we are due to travel to Spain flying into
Malaga on the 4th September 07.

As I am registered disabled the information about wheelchairs etc was
particularly helpful - I'm thankful that I did advise the airline when
booking.However, although my request for information is not directly related to
Malaga airport, I would be grateful if you could help me.

Due to the size of our car it will be impossible to take our suitcases and
my wheelchair to Spain. As such I am looking to hire a wheelchair in Spain.
We will be staying in an apartment in Calahonda and it would be helpful if
we could hire a wheelchair from a place not too far away.

I would also be grateful if you could advise me if the major supermarkets
such as Carrefour have wheelchairs for customers to use whist shopping, as
many do at home.

Any help and assistance you can offer would be very much appreciated.

Kind Regards,

Karen Cresswell.



Hi Karen,

I'm afraid that the Spanish Supermarkets are not geared up for shoppers with special needs as they are in the UK and they do not provide wheelchairs. The best people to contact to hire a wheelchair in Calahonda are http://www.wheelchairhirespain.com/

Hope you enjoy your stay here.


Linda


Hi Linda,

Thank you so much for your speedy reply.

I've just had a look at the site you suggested and will probably hire a
wheelchair from them.

Eighteen months ago when we last visited the area I was relatively fit,
unfortunately since then my health has deteriorated and we are now having to
rethink how to make our holiday run smoothly, one of the problems being able
to find a nine seater people carrier which will allow for our families
suitcases and wheelchair - not as easy as one would think !

I've spent about an hour this afternoon trying to translate the Spanish
descriptions of the customer services the supermarkets offer with no
success, so I'm really grateful for your help.

Thank you for your assistance in what is now uncharted territory for us. If
we get stuck with any other problems I would grateful if I could come back
to you.

Many Thanks,

Karen.

Arranging buggy transfers

Hi Michelle,

You need to do this through the ground staff of the airline your clients are travelling with at the relevant airport.

Linda

Hi Gary

I was just wanting to enquire is there anyway of pre booking buggytransfer from check in to the departure lounge for a client off mind travelling in October, if you could let me know as soon as possible.
Many Thanks
Michelle
Rosetta Travel

Wheelchair hire in Tenerife

Hi Colin,

As I'm sure you are only too aware, passengers with special needs are not well catered for in Spain. Try the August Newsletter link again as it may just be that they are busy with this being the high season. i don't know of any local wheelchair hire companies in Costa Adeje Tenerife. If your clients are staying at a hotel/resort maybe they can help?

Linda


Hi Gary ,

I am a travel agent in the Uk and have customers travelling to Tenerife at the end of August and one of them needs to hire a wheelchair .

I have emailed the link that was on your August newsletter and have not heard back from them .

Do you know if customers can hire a wheelchair in the resort of Costa Adeje in Tenerife .

Your help would be appreciated .


Colin Moran
Home & Away Travel .

Hire of equipment for special needs passengers

Dear Linda,

My pleasure,

If I have some more interesting websites concerning accessibility for disabled persons, I will let you know, ok


Dear Annie,

Thank you so much for that information. It is so difficult to find information for passengers with special needs in Spain. I will include a link to this website in our next newsletter and it will certainly help me with the questions I get on the message board.

It's much appreciated.


Linda


Dear gary

Do you know the website www.accessiblebarcelona.com ?
This is a site, made by an english disabled person who has been living in Barcelona for several years and who set up his own website about advice, hire and other useful information for disabled people. Such as transport, guide tours, hire of wheelchairs, electrical scooters, accessible museums, hotels, restaurants etc.
I, myself, am a single disabled traveller and through him I will book an electrical scooter, the transfer from inside the airport hall. Because, this is often a difficult item for disabled people. You are at the arrival hall, but can't take all your luggage outside to eg a taxi, a bus etc. So, the small distance from the airport hall to outside may already be a problem for some wheelchairers.
Further, I must say that the last few years the assistance for disabled people from the airport to or even up to the airplane has improved a lot. I myself don't mind travelling alone, because you mostly can rely on the assistance services.
So in September I go to the Alicante airport (from there I'm picked up by a belgian organisation 'Zorgvakanties' (see 'http://www.zorgvakanties.be/)that provides all the necessary medical and other help you need. I will stay in Calpe for a week
In April 2008 I go to Barcelona for a week. I still don't know that airport, but I suppose the assistance service will be comparable to the one in Alicante or elsewere in Spain. So, I don't worry and see it as a real adventure

Yours sincerely
Annie Van Thienen - Belgium

Disabled & Wheelchairs at Palma Airport

Hi Gary

Re palma PMI, I was there in october 2005 and again in april 2006. On the first time my wife needed assistance on our departure she could walk but not very far. They took us to the departure gate on an electonic buggy after a long wait and walk to the check in i asked the clerk if a chair was available for my wife as she had pain in her feet.

The clerk gave my wife her chair to sit on untill she aranged the the lift to the departure gate whist on the electric buggy the driver asked me to hang onto the wheelchairs he was towing which i did,but on the next visit to Palma Airport in October we had booked assistance

required hoping for the same lift from our arrival gate to the lugage collection point,

Thomsonfly sent Palma the message as we checked in at Doncaster,we asumed that all was done on our behalf, but when we arrived we waited behind the rest of the passengers as they departed the aircraft so we were the last off the plane, we expected a wheelchair for my wife to be available outside the plane there was not, so we walked to the top of the tunnel from the plane to the main walkway and waited for about half an hour, by this time we were the only people at that point as my daughter and her son had gone ahead thinking we were being given assistance. So after a while we decided to try and walk thinking the buggy may just be late and we would meet it if we set off walking after we got to the end of the second walkway travelator my wife had a fall and hurt her foot on the travelator, i am also disabled so i could not pick her up myself but other passengers were now coming from other arrival gates and gave me some help with my wife enabling her to get up and take a rest on a seat nearby,

anyway that wrecked our holliday as my wife's foot swelled and bruised we had to hire a w/chair when we got to the hotel,

The point is that i did not see one wheelchair in the airport and so we had some trouble getting to the check in desk and also to the buggy station or toilets.

We are going again next week and now we have our own w/chair and i am trying to get some info re the departing side of the airport and own w/chair's check in ect , i am waiting for a reply from Palma as i type as it may be pointless taking it if we cant use it to get to our gate, i'm sorry gary for a long message but does any one have the info i need,

But there aint no wheelchair's or wasn't in october 2006,, disabled be warned,,,

hope this is usefull to others,,

Regards

Brian Rhodes

Thank you very much for this information. We really are trying to give more and more information for disabled travellers and this is the only way we get to know about things.

I do hope your next trip will be ok and Im sure we will hear from you again.

Thanks very much.

Regards

Joanne
www.spanish-airport-guide.com

Lifts & Stairs at Madrid Airport for Disabled

I will be travelling with a disabled passenger who finds walking EXTREMELY difficult.. transferring from Terminal 4 to Terminal 4S... would you be so kind as to tell me EXACTLY what that means in the way of WALKING... STAIRS if any.. Escalators if any... Time.. and DistaHi nce.... Thank you very much .. regards Sue D.

My Reply...

HI Suzanne

I cant remember enough detail to be accurate for you.

The best thing to do is call the airport hotline on 0034 902 404 704, they speak English!

Regards

Gary

Disabled in Salou

Hello. I apologise for not knowing Spanish.
Hola. Pido perdón por no conocer el español.

I have used the internet to translate this text.
He usado el Internet para traducir este texto.

(( http://www.online-translator.com ))


My wife and I are wheelchair users.
Mi esposa y yo somos usuarios de silla de ruedas.

We are going to Salou in Spain in May 2007.
Vamos a Salou en España en el mayo de 2007.

Please could you tell me where we can hire electric-wheelchairs or
electric-scooters in Salou?
eléctricas o scooters eléctricos en Salou?

Thank you for any information you can give.
Gracias por cualquier información usted puede dar.


Yours faithfully.
Atentamente.

Hi Ken

I think this best thing to do is to get in contact with the people on the following website...

http://www.mobilityabroad.com/1.html

Hope all goes well

Regards

Gary

Wheelchair Hire at Palma Airport

Hi Gary

Have a little problem. We are taking a cruise out of Palma with my 80 year old mother. She has difficulty walking & I have been told that she will struggle to make it to the baggage reclaim from arrivals.I have tried to book a wheelchair to meet us from the tour operator, but they won't help us as she is not registered disabled (very unhelpful). Can you offer us any advice please ?

Thanks

Basil

Hi Basil

This answer requires faith!

On every flight I have ever been on in Spain you are met at the plane by electric buggies for elderly or disabled passengers.

Last night I flew into Malaga and there were 2 buggies duly waiting!

If you want to be sure you could try to call the Spanish Airport Authority and see what they say, they speak English and are on 0034 902 404 704

Hope all goes well

Regards

Gary

Taxi for disabled at Reus Airport

dear gary

could you please give me the number of a disable taxi at reus airport.it is for a full wheelchair user to travel from reus to salou. thanks pat

You can try this website.

We are trying our best to get more information for and from travellers with disabilities so it would be great to hear how you get on. As this is the only we can pass this information on.

Joanne

Flying from Alicante to Barcelona with Disability

Dear Sir,

I am a belgian wheelchairer who sometimes travels alone.
Do you have some brochure or other info about help/other facilities for disabled people. E.g. guidance from the airport till the airplane.
So, I plan to fly from Alicante to Barcelona, somewhere in September. How and where should I ask for help at the departure in Alicante and the arrival at Barcelona and vice versa.
If you have some other interesting information in this regard, e.g. accessible appartments, bungalows, hotels, transfer to lodgement, accessible public transport, accessible museums and other places of interest and how to get there.... I would be very grateful.

Maybe, there are some special organizations in Spain who help disabled people or tourist to find the most appropriate accommodation and visits during their stay in your country.

Yours faithfully

Annie

My Reply...

Hi Annie

It is very difficult for you to get information on this.

Basically at EVERY SPANISH airport that I ahve been to there is a trolley car and a driver waiting at the airplane to take disabled passengers to the luggage area.

It is down to your airline to make sure that you are given assistance.

Apartments etc i dont have any information on BUT here is the official Tourist Website for Spain, I am sure that someone there can help you...

http://www.spain.info/

I hope all goes well with your trip

Good luck

Regards

Gary

Dear Gary,

thank you for your prompt and clear answerw.

The Tourist Information Sitre of Spain is a good idea. I wil go and surf to there !

I'm thinking of a combination of a week in Calpe (organized by a belgian care organization), followed by some days in Barcelona for some cultural 'luggage', which I would have to arrange all by myself. I don't mind, it's quite a challenge, but if you ask the right questions to the right persons, it should be able I think.

One more question, if i organize this trip to Barcelona privately, to which airport organisation or person (e-mailadress) do I have to inform to get the necessary wheelchair and luggage guidance up to the airplane ?

Thnaks again and maybe till later.

Kind regards

Annie Van Thienen

My Reply...

Hi Annie,

At every airport and for every flight (i was even on one last night) there are porters waiting for each flight arrival. The porters drive electric buggys and are happy to help you to and from the plane to the luggage area.

If you really want to be sure then its best to call the Spanish Airport Authority on 0034 902 404 704.

Regards

Gary

Disabled People Traveling around Spain

Dear Sir,
I am a belgian wheelchairer who sometimes travels alone.Do you have some brochure or other info about help/other facilities for disabled people. E.g. guidance from the airport till the airplane.So, I plan to fly from Alicante to Barcelona, somewhere in September. How and where should I ask for help at the departure in Alicante and the arrival at Barcelona and vice versa.If you have some other interesting information in this regard, e.g. accessible appartments, bungalows, hotels, transfer to lodgement, accessible public transport, accessible museums and other places of interest and how to get there.... I would be very grateful.Maybe, there are some special organizations in Spain who help disabled people or tourist to find the most appropriate accommodation and visits during their stay in your country.Yours faithfully
Annie Van Thienen

My Reply...


Hi Annie
It is very difficult for you to get information on this.
Basically at EVERY SPANISH airport that I ahve been to there is a trolley car and a driver waiting at the airplane to take disabled passengers to the luggage area.
It is down to your airline to make sure that you are given assistance.
Apartments etc i dont have any information on BUT here is the official Tourist Website for Spain, I am sure that someone there can help you...
http://www.spain.info/
I hope all goes well with your trip
Good luck
Regards
Gary

Transfer from Palma Airport with for Disabled

HI,
I AM LOOKING FOR TRANSFER VEHICLE FOR 4 ADULTS FROM PALMA AIRPORT ON JUNE 22ND RETURNING JUNE 26TH. MY MUM IS SLIGHTLY DISABLED SO WILL NEED A SUITABLE VEHICLE WITH LOW STEP. WE ARE GOING TO HOTEL VORANOVA.
HOW MUCH CAN I EXPECT TO PAY AND WHERE WILL I BOOK ONE.
THANKS
CERI GUNTER


My Reply...


Hi Ceri
All information and recommendatiosn here
http://www.spanish-airport-guide.com/palma-airport-transfers.html
Regards
Gary

Flights Edinburgh to Menorca

Hi Garry,
I'm trying, rather unsuccessfully, to find a DIRECT flight from Edinburgh to Menorca (Minorca) early September.
Can you help?
Duration 7 days.
2 adults, one being semi-disabled thus necessitating a direct flight.
I'm not very good at Google searches so hope you can help.
Any thoughts about a hotel also appreciated .. must have ramp into swimming pool.
Await your response.
Regards
Claire

My Reply...

Hi Claire
There are not any low cost airlines like flyglobespan or easyjet that offer direct flights from Edinburgh.
The only flights are from charter companies so it may be worth going to your local travel agent.
You good also try first choice, tui those kind of companies who charter planes.
Good luck
Regards
Gary


A further request ... what other DIRECT flights are there to the Spanish coast from Edinburgh/
Haven't definitely decided on Minorca but will be influenced by flights .. and any hotels you can recommend.
Await your response.


Hi Claire
Hotels I cant recommend BUT for all direct flights just have a good look at this page
http://www.spanish-airport-guide.com/flights-to-spain.html
Good luck
regards
Gary

Transfer with Disabled Assistance at Mallorca

HiWhere can I send an email (adress) for booking av private transfer for a disabled persons.

Transfer to Hotel Isla Mallorca.


My Reply...


YOu could try and call Shuttle Direct Customer care telephone: (international +34) 902.33.46.33

They may have a vehicle that will be ok for your needs

Hope all goes well

Regards

Joanne

Wheelchair Assisntace at Alicante

Hello GaryI have booked a flight for my mum and dad to come from Alicante to Birmingham next Wednesday. My mum has problems walking and needs wheelchair assistance once she gets to the airport - can you tell me how I can arrange this.

ThanksBev Hogg

My Reply...


This is all the information about accessibilidad at Alicante Airport.

Regarding wheelchair help best to speak to your airline that you are flying with. Also generally, there are always buggies available to help people that need it.

The main measures adopted by Alicante airport have been:
Reserved, duly signposted parking spaces for the disabled.
Pavements with lowered edges or ramps.
Adapted toilets in all areas of the terminal.
Signposted lifts to connect the different floors.
Acoustic and visual information throughout the terminal.
Adapted telephone booths.
Leaflets available at airport information points (also in braille) containing passenger rights and information for the disabled.
Emergency intercoms connected to the safety control centre in toilets and lifts and sound signals in the latter.
Signalling on the edges of steps in yellow for the visually impaired.
Inclusion of normative, requirements and facilities for the disabled in all new airport designs, projects and work.
Regards

Joanne

My Reply...

Thank you for your help. I will get my mum to speak to the people at the check in desk for help.Bev.

Lanzarote Airport - Lift for wheelchair

HI GARY

IS THERE A LIFT FROM THE INTERNATIONAL ARRIVAL AREA TO THE FIRST FLOOR WHERE YOU CAN COLLECT HIRED CAR?

WE ARE TRAVELLING WITH MY DISABLED FATHER WHO HAS HIS OWN WHEELCHAIR (LIGHTWEIGHT). LAST YEAR WHEN WE CAME TO GO OUT, WE WENT UP TWO VERY STEEP ESCALATORS TO THIS CAR PARK LEVEL. CERTAINLY WAS NOT VERY SECURE FOR ME HAVING TO HOLD HIM. THE REST OF THE FAMILY DIDN'T LIKE IT EITHER WITH THEIR SUITCASES. DIDN'T SEE ANY OTHER MODE OF ELEVATION.

JESSICA MCEWAN

My Reply...


Hi Jessica
I honestly can't remember!
You could call the helpline on 0034 904 404 704 (they speak English)
I know this sounds obvious but the other thing to do is split into two groups, and collect you father from the pick up / drop off area outside the terminal AFTER you have collected the car.
I hope all goes well and next year we are going to make a concerted effort to get better info for disabled travelers.
Regards

Gary Ingram
Holiday Apartment in Marbella

Disabled Travel at Reus

hi gary,

i am in a wheelchair, how would i be assisted onto the plane at reus. does the airport have corridors that meat the plane door? is there a portable lift to raise me to the door or would i have to be carried up stairs? are the buses to barcelona wheelchair accessible?thanks for any information,

john

My Reply...

Hi John

Sorry for the delay, but we have been recieiving numerous questions everyday and try and answer all of them.

We receive numerous questions about people who need help when travelling around spain. We are trying to collect as much information as possible and always ask if possible to let us know how you get on so we can continue to give more information
Here is aboutAbout access in airports
Bus from Reus Airport

A forum for you to ask questions and speak to other people who use wheelchairs
Im not entirely sure what will happen, but from experience, most buses are quite modern and are fully equipped for you to go straight on.

Regarding the plane, im not too sure, sometimes you get to go straight on through the tunnel, sometimes you have to go up the steps, it depends on the airline too.
I hope I have given you enough information and would love to hear how you got on so we can continue to get as much information for other people in your circumstances.

Gary Ingram

Help for disabled travellers at Malaga Airport

Just recieved this email from Steve at Mobility Costa.....

Hello,

We would like to introduce our unique business to arouse awareness of the services we provide specifically for the Disabled holiday maker on the Costa del Sol. Our extremely rare and equally valuable service offers everything for the Disabled holiday maker from the beginning to the end of their holiday starting with our airport transport service.

We have been in business assisting the disabled holiday maker on the Costa del Sol for over five years providing a caring and reliable transport service for wheelchair bound passengers from Malaga Airport to as far west as Gibraltar, east as far as Nerja and inland to Rhonda and now as far as Cadiz. We also cover these areas for excursions and accompany our clients for the whole day offering geographical guidance if required.

Additionally we now also offer specially adapted self drive vehicles to accommodate wheelchair users allowing freedom to take for granted enjoyment of some of the beautiful the Spanish countryside.

We also provide all manner of equipment for hire such as mobility Scooters, Wheelchairs, Hoists etc making holidaying for the disabled on the Costa del Sol completely stress free so they can simply relax and enjoy their holiday.

If you feel our services would benefit your cliental and are of interest to your company please feel free to look at our website for more details. If you require any further details or assistance please do not hesitate to contact us via our website on : www.mobilitycosta.com and remember we are here to help you help your clients.

Kind regards

Steve and Jayne

Wheelchair Shuttle Service in Palma

Hi

I wonder if there is possible to have a shuttle to take us to the hotel in
Palma.

We have a child in wheelchair who needs to be still sitting in her
wheelchair under the trip to the hotel.

Best regards

Susanne

My Reply...

Hi Susanne

The best thing to do is to talk to Shuttle Direct who organise private transfers to and from Palma Airport. I am sure that they will have a vehicle that has disabled facilities.

Shuttle Direct Customer care telephone: (international +34) 902.33.46.33

Hope all goes well

Regards

Gary Ingram
Holiday Apartment in Marbella

Disabled Facilities at Lanzarote Airport

On Thu Nov 2 13:56 , 'Hazel Budd' sent:

Hi Gary - We are going to Lanzarote for Christmas and I would like to know the distance from the plane arrival point to baggage reclaim. We recently went to Malaga Airport and I found it really exhausting walking from the plane to baggage reclaim - I am 76 and would have used one of the transport buggies had I known it was so far. (None of the automatic walkways were working on that day) Are there transport buggies or busses at Lanzarote? Many thanks for your time.

MY REPLY

Hi Hazel

I have been to many of the airports and so can normally give you "first hand" advice. Malaga for example is my home airport and I would have told you 100% to get on the buggy!

Unfortunately Lanzarote is one of those airports that I have yet to personally visit. What I can say is this.....

At ll the airports that I have travelled to and through in Spain there is always someone on hand with a buggy or bus waiting to take older or disabled passengers to the luggage area.

I am keen to get this kind of information for less abled passengers on to our website but written by people who have used the facilties. So if you could write to me after you have travelled it would help other travellers with the same questions.

You could also try posting your question on this forum I am sure that someone there will know!

http://www.canaryforum.com/forums/index.php

Good luck Hazel and sorry I can't help and further at this stage.

Regards

Gary

Gary Ingram
Holiday Apartment in Marbella

Disabled Facilities At Murcia Airport

On Sun Oct 22 9:28 , Gardner186@aol.com sent:

Can you give any info on facilities for disabled passengers at Murcia airport. Hope to travel June 2007.

Pam Gardner

MY REPLY

Hi Pam

One area of the site that I would really like to improve is the information on offer to disabled passengers.

The best place for that information at the moment is here at the official Spanish Airport Authority website, you can also call their helpline number 0034 902 404 704 for any detailed information.

I cant comment in any great details about the disabled facilities at Murcia but I know that all the airports have good disabled toilet facilities and I believe that the service they offer from flight doors to luggage area is very similar at each airport.

Here is a link to a story written by a disabled women who travels through Malaga Airport.

If I get any more information I will let you know and it would be great if you could let us know how you got on after your trip so that we can pass your experiences onto other travellers

Regards

Gary Ingram

Disabled travellers advice for Malaga Airport

Hi Gary

Nice to hear from you, and yes I will give you details of how to go about the arrival at Malaga for disabled.

As I stated I booked with easy jet,their web site after choosing flights gives one the option on the next page of certain disabilities,tick the box according to your own disabilities and how much help you require.That was picked up at East Midlands AT CHECK IN DESK,then should be copied through to the gate.Unless you have your own wheelchair there are very few to be found in the airport.If it follows thro to the gate a wheelchair should be waiting at the gate to take one to the disability bus that has a lift and escorts one onto to the plane.

If the info is carried thro to the plane the cabin crew save the first rows for the disabled,this was not the case in one instance for me when the system failed to report it through.

On arriving at Malaga,tunnels are fitted to the cabin door,at the end of these tunnels awaits buggy cars that can transfer four people to the baggage claim,the drivers takes your passports and he checks them at security, its a terribly long walk thro Malaga airport to baggage claim but these buggies drive you thro to the top of an escalator.At the foot of the escalator is the baggage claim.

After the holidays on return to Malaga,check in, acknowledges the disability on the ticket information and asks if you can manage the distance thro security.I was informed that after security I was to make my way straight forward to the disability desk,where I would be met by a buggy to take me to gate.The staff at Malaga airport at disability desk were spot on ,a few minutes wait for one to return and I was escorted thro passport check and onto gate.Tell the cabin crew on arrival at gate of your needs and proof on ticket.

I hope this has been helpful Gary,and good luck with the site.

Best Wishes

BRENDA BROWN

Barcelona Airport buses & Disabled travellers

On Sun Sep 3 8:54 ,

My husband and I will be arriving at Barcelona Airport on 17th Sept for a city break,

and I would like to ask if the aerobus is accessible for wheelchairs as I am disabled

Regards

Sarah

Hi Sarah

I dont know 100% if the buses are suitable for disabled passengers, BUT here is a link for the Spanish Airport Authority 's contact information for all the bus companies at Barcelona Airport, I feel it would be best to call and ask them direct.

Buses at Barcelona Airport

Over the last efw months one of the main areas where I know information is needed and not very easy to findout about on our website is information about travelling with disabilities.

We would desperatly like information from passengers such as yourself about your trip through Barcelona Airport, the airlines etc so that we can provide first hand details for other travellers and make their journey easier.

If you could email me after your journey telling us about the buses and the airport in general together with any tips that you have for travelling through and around Bracelona that would be great.

I hope you have a great time September in Spain is the best month!

Regards

Gary

Gary Ingram
Holiday Apartment in Marbella

Disabled Assistance at Palma Airport

On Thu Aug 31 15:10 , 'joe swain' sent:

Hi Gary. My wife and I will be arriving at Palma airport on 7.9.06. She is disabled and can't walk very far. I have been told that it is a long walk from the aircraft though immigration etc., and to the luggage carousel. Are there any arrangements for disabled passengers? The same question is also relevant to the return flight on 21.9.06. Hpope you can help. Best wishes. Joe Swain

My Reply

Hi Joe

We are getting a lot of questions form disabled passengers and it would be great to get some feedback after you have travelled, that way we can really help other people in a similar position.

As far as I know the Airline you are travelling with will arrange for you to be meet on landing and driven to the luggage collection area.

I fly in and out of Malaga every month and this is what happens for elderley and disabled passenegers 100% of the time.

I would contact your airline to confirm this, if you have any problems come back to me and I will try and find the correct telepohone numbers etc for you to call

Regards

Gary

Gary Ingram
Holiday Apartment in Marbella

Assistance at Palma Airport

On Fri Sep 1 11:10 , alicia somerville sent:

My daughter is travilling from UK to Palma with 2 babies under 3 years with Thomson holidays. We have been advised that she cannot recieve any assistance when she lands and requires to make her way to the carousel to pick up their Buggy. an impossible task with a 5 month old baby who cannot walk and a 2 year old who can only walk a very short distance. Can anyone be of assistance? Either a lift in the car disabled or a guarantee of a trolly which can carry two babies? Look forward to hearing from you. Kind regards alicia Somerville

MY REPLY
Hi Alicia

We are only an "English language" information website and not connected with the airport.

HOWEVER.....

I am sure that the staff at Palma would be OK for her to jump onto the disabled buggy, as a rule their should be one waiting for any elderely or disabled passengers. Common sense says that a woman with 2 kids who can't walk is as good as disabled!

In the case of passnegers who require assistance it is down to the airlines to make sure they get some...so the thumbs down to Thomsonfly!

We have a 2 and a half year old daughter and most of the time with a bit of persaussion we manage to get the buggy back after we get off the plane. My wife normally asks (very nicley) if someone could get our buggy and one the stewards will often go down and fetch it from the hold. It doesnt always work but more often or not it does!

I hope everything will work out OK and I would go back to Thomson and kick up a fuss

I have also put this up on the message board so if you could let us know what happens that would be great. This is the kind of information that "normal" travellers need and ask for at each and every airport in Spain.

Gary Ingram
Holiday Apartment in Marbella

Passenger Assistance at Madrid Airport

On Mon Aug 28 5:39 , 'Alvarenga, Carlos TSgt 496 ABS/SF31' sent:

My friend is flying in on delta and arriving at terminal 1 at Madrid airport

She needs to get to terminal 4

She is disable and needs help getting from terminal 1 to terminal 4

Will there be assistance for her there?

A response will be greatly appreciated, thank you

MY REPLY

Hi

I think the best thing to do is to call the Spanish Airport Authority helpline on 0034 902 404 704 who should be able to help you organise this assitance.

I hope all goes well and it would be great if you could let us know how you get on so we can publish your experinecs on the website to help other disabled travellers

Good luck

Gary

Gary Ingram
Holiday Apartment in Marbella

Wheelchairs at Lanzarote Airport

On Fri Aug 25 15:58 , 'anthony payne' sent:

Hi Gary

Please could you let me know where best to hire a wheelchair in Lanzarote. I am travelling on 07/09/06 with my mother who has recently had her knee replaced and need a wheelchair for one week. Ideally collection from the airport would be best.

Many thanks

MY REPLY

Hi Anthony

The only place I know to look is here:

Wheelchair hire in Lanzarote

I hope this helps and all goes well.

I would love to have more info on facilities and experiences from disabled travellers so if you could let us know how your mother g