Lost luggage

Hi Evelyn,

We are inundated with messages regarding lost luggage and with all the new security regulations incidences are increasing all over the world on a monthly basis. When you booked your flight you should have received a statement from Iberia which detailed their responsibilities and this is your only clue to whether you are due any compensation. In Spain to wait one week for a reply is no time at all so I would persevere for a bit longer and chase them again in a few days.

Sorry I can't be of more help.


Linda


Hi Gary.
Can you please tell me if there's a chance for getting any sort of compensation from Iberia Airlines for misplacing our luggage for 3days in Malaga Airport on 22/12/07 and Flight delays for 3hours on our way back to London on 29/12/07. We are family of 6, of which 4 are teenagers. You can imagine the expenses I had to suffer because of these events. We were not given any sort of emergency pack that should have helped us cope in Spain at that time of the year.

I sent an email to clasica@iberia.es over a week ago and again on 10/1/08 but received nothing from them.

I really appreciate it if you can advice me.

Thanks
Evelyn