I have booked and paid for an airport transfer from alicante airport to benidorm with the above named company, i paid through paypal and my flights have now changed but i have been trying to contact the company now for over a month but their phones lines are dead and they are not replying to emails, i have written to them but they have not replied.
have you heard of this company, am i fighting a losing battle?
their website is mediterranean-holidays.citymax.com
Regards
Janet Keach
MY REPLY
Hi Janet
Thats upsetting to say the least!!! I have never heard of them but companies are springing up all over the place.
The Spanish numbers on their website are MOBILES and as you say are not working, I called the UK number and got an answerphone.
I even ran a check on their website to see who owns it becuase it's a strange Domain name (http://www.mediterranean-holidays.citymax.com) what this name means is that the company Mediterranean Holidays is just a small site on a much larger website that offers website building and hosting at cheap rates.
Kind of like a small room in massive office block!
As an example if my site was there it would be www.spanish-airport-guide.citymax.com......
The main company where the site is hosted is: http://www.citymax.com/
I dont think you will get any information there.
All in all cheap website hosting, Spanish Mobiles and Paypal make me think that they have set up on the cheap and shut down again. I feel sorry for you because their website looks the part!
In my opinion your only re-course is through Paypal, I would try them. Last year I purchased something using Paypal, it never turned up, I complained to paypal and got my money back.
Although this is of little consilation there are pretty good bus routes from Alicante to Benidorm (see here) and for SAFE and SECURE online booking of another airport transfer I would try www.shuttledirect.com or Transfer Store,
Both companies are part of much larger organisations and we recommend both of them. Transfer Store is mainly for English Travellers and is part of Alpharooms Hotels and Shuttle Direct are part of a Spanish Travel Company and have some really good transfer deals.
Let me know if you get anywhere and I have added this post to the message board to see if anyone else has any problems or knowledge.
Good luck and don't let it ruin your holiday
Regards
Gary
Gary Ingram
Holiday Apartment in Marbella
Labels: Alicante Airport