Assistance at Palma Airport

On Fri Sep 1 11:10 , alicia somerville sent:

My daughter is travilling from UK to Palma with 2 babies under 3 years with Thomson holidays. We have been advised that she cannot recieve any assistance when she lands and requires to make her way to the carousel to pick up their Buggy. an impossible task with a 5 month old baby who cannot walk and a 2 year old who can only walk a very short distance. Can anyone be of assistance? Either a lift in the car disabled or a guarantee of a trolly which can carry two babies? Look forward to hearing from you. Kind regards alicia Somerville

MY REPLY
Hi Alicia

We are only an "English language" information website and not connected with the airport.

HOWEVER.....

I am sure that the staff at Palma would be OK for her to jump onto the disabled buggy, as a rule their should be one waiting for any elderely or disabled passengers. Common sense says that a woman with 2 kids who can't walk is as good as disabled!

In the case of passnegers who require assistance it is down to the airlines to make sure they get some...so the thumbs down to Thomsonfly!

We have a 2 and a half year old daughter and most of the time with a bit of persaussion we manage to get the buggy back after we get off the plane. My wife normally asks (very nicley) if someone could get our buggy and one the stewards will often go down and fetch it from the hold. It doesnt always work but more often or not it does!

I hope everything will work out OK and I would go back to Thomson and kick up a fuss

I have also put this up on the message board so if you could let us know what happens that would be great. This is the kind of information that "normal" travellers need and ask for at each and every airport in Spain.

Gary Ingram
Holiday Apartment in Marbella